Facebook-f Instagram Youtube

Warranty Policy

NexSun products are fully backed by the NightSearcher warranty policy.

NightSearcher’s professional products are carefully designed and manufactured to the highest standards to ensure the reliability and durability our customers need. This is why we offer a 3-year warranty extendable to 5 years that covers defects in manufacturing on all NightSearcher products.

WARRANTY PERIODS

All NightSearcher products have a 3-year standard warranty on all manufacturing defects and 1-year warranty on all rechargeable batteries from the date of purchase.

Extended Warranty
From 1st September 2018, customers have the option to extend the warranty of the product to 5 years. Registration of the product must be made within one month of purchase by filling and submitting our Extended Warranty Registration Form.

You will receive a copy of your form as a proof of your Extended Warranty. The Extended Warranty is FREE of charge.

CONDITIONS OF WARRANTY
  • The product is within the warranty period and meets the warranty criteria
  • You have proof of purchase after 1st September 2018
  • You are the original owner of the product
  • For Extended warranty, you registered the product with NightSearcher within 1 month of purchase.
WARRANTY CRITERIA
  1. WHAT IS COVERED:
    All manufacturing defects & faults
    All rechargeable batteries up to 1 year
    Accessories & Chargers up to 1 year
  2. WHAT IS NOT COVERED:
    General wear and tear
    Damage caused by improper or unreasonable use
    Damage from battery leakage
    Damage through lack of maintenance
    Imprinting or colour finishes
    All non-rechargeable batteries
    Alterations
    The cost of postage / shipping to NightSearcher for repair or replacement
    The Extended Warranty does not apply to MiniStar security light range, as they are a discontinued product range.
HOW TO CLAIM WARRANTY

If your product meets the warranty criteria above, you can, within 1 year of purchase, take it back to the store you purchased it from. After 1 year it must be returned directly to NightSearcher.

To claim warranty, please fill and submit the Product Repair and Warranty Claim Form.

NightSearcher aim to turnaround all warranty claims within 10 working days.

Repair Service

If your product does not meet our warranty criteria above, we do offer a full repair service for suitable products. To request repair, please fill and submit the Product Repair and Warranty Claim Form, and tick the “My product IS NOT under warranty but I’d like it inspected, please contact me”-option.

Our technician will be in touch to discuss returning the item for us to look at and for the payment of the £25 inspection fee. All inspection fees are redeemable against the cost of the repair if the estimate is accepted. If the estimate is not accepted or the item is beyond economical repair the fee is non-refundable.

Please note: All goods purchased prior to 1st September 2018 have 1 year warranty

This policy is offered in addition to your legal rights.

  • +44 (0)23 9238 9774
  • [email protected]
  • Unit 4, Applied House, Fitzherbert Spur, Farlington,Hampshire, PO6 1TT

Applications

Solutions

About NexSun

Keep In Touch, Join Our Newsletter