Q: What if my product arrives damaged or faulty?
A: All of our products undergo vigorous checks before they are dispatched. However, in the unlikely event that you receive a damaged/faulty item(s), please contact us at [email protected].
If the package and/or the contents appear to be damaged upon receipt, please ensure that you open and check the contents with the driver present. We will then arrange a replacement or refund subject to terms and conditions. View our Warranty Policy.
Q: How can I send a product in for repair?
A: Please fill and submit our Product Repair and Warranty Claim Form. We will contact you regarding the return and repair of your product.
If you still have any questions or concerns on how to return your item to us, please call the NexSun and NightSearcher team on +44 (0) 2398 9774 or email [email protected]